We accept merchandise purchased from site only within 30 days of purchase for a full refund, less any original shipping costs if applicable.

All returning items must be in the original condition, unopened and unused. We will not accept goods that have been used or opened. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging redelivery within 14 days.

If the merchandise was damaged during shipment, we will replace it at no extra fees. If a replacement is unavailable, you will receive a full refund in the original method of payment.

Customers are responsible for the all return shipping costs.


  • Contact us via email at with your name, order number, and the reason for your return.

  • Our customer service will send you a return form and Return Merchandise Authorization number (RMA #)

  • Complete the Return Form

  • Put return item(s) in the original packaging (if possible), include the return form with RMA#, and item(s) to be returned, and seal the package securely with tape.

  • Put the return form inside the box.

  • Send to:


LG Household & Health Care

Attn: Return Center

13102 Imperial Hwy

Santa Fe Spring, CA 90670

For your protection, we recommend that you send your return via UPS and keep your receipt with the tracking number for your records.

It takes up to two weeks to process returns and credit your account. If you have any questions about your return, please contact Customer Service via our contact us online form.

No Returns to Store Locations

All online orders must be returned to our return cener at Santa Fe Spring, CA. We do not accept returns at any of our Nature Collection retail stores.