ORDERING & SHIPPING POLICY

Thank you for shopping with Nature Collection US!

Orders must be placed by 9AM EST Monday-Friday to start processing on the same day or otherwise it will be processed the next business day. Processing time usually takes 1-2 business days.*

Delivery times are based on orders placed between Monday-Friday and may vary depending on the shipping distance. 

Please note that our delivery options refer only to the delivery time frame and not to the time required to process your order.

TRACKING ORDERS

When your order is ready to be shipped, you will receive a Shipment Confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been processed.* The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Please give the tracking about 24 hours to become live. 

Shipment Confirmation email will be sent through our email address listed as: ecomm.lgcare@gmail.com. Please make sure to check your Spam Folder before reaching out as it may sometimes land in there.


You can check the status of your order on our website. Log in to your account and go under "My Orders" to see the status and track your order.

You may also contact our Customer Service Representative via our contact us form or by email us at at cs@naturecollection.com.
Please include your Order Number and your Name when reaching out to our Customer Service Representative to make the process a little faster.


HAWAII, ALASKA, U.S TERRITORY, PO, APO/FPO/DPO MILITRAY ADDRESSS DELIVERY

Unfortunately, we do not offer shipment deliveries to Hawaii, Alaska, U.S. Territories (such as Guam and Puerto Rico), PO, APO, FPO, and DPO Boxes.


INTERNATIONAL SHIPPING

Currently, we do not offer international shipping.


RESTRICTED HAZARDOUS ITEMS

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend using Ground Shipping method. These items cannot be shipped to Alaska, Hawaii, or Puerto Rico


BUSINESS DAYS & HOLIDAYS

Packages do not ship from our distribution center on the following holidays:


  • New Year's Day

  • Martin Luther King Jr. Day

  • President's Day

  • Company Birthday (in April)

  • Memorial Day

  • Independence Day

  • Labor Day

  • Columbus Day

  • Veteran's Day

  • Thanksgiving + Post Thanksgiving

  • Christmas Eve + Christmas Day


*Exceptions may apply to processing and delivery dates and may sometimes be delayed.