ORDERING & SHIPPING POLICY

Orders must be placed by 11AM EST Monday-Friday to start processing on the same day or otherwise it will be processed the next business day. Processing time usually takes 1-2 business days*.

Delivery times are based on orders placed between Monday-Friday and may vary depending on the shipping distance. 

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed*. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.


You can check the status of your order on our website. Log in to your account and go under "My Orders" to see the status and track your order.

You may also contact our customer service via our contact us form or by email us at at cs@naturecollection.com.


PO, APO/FPO/DPO MILITRAY ADDRESSS DELIVERY

Currently, we do not deliver to PO, APO, FPO, and DPO Boxes.


INTERNATIONAL SHIPPING

Currently, we do not ship outside the U.S..


RESTRICTED HAZARDOUS ITEMS

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend using Ground Shipping method. These items cannot be shipped to Alaska, Hawaii, or Puerto Rico


BUSINESS DAYS & HOLIDAYS

Packages do not ship from our distribution center on the following holidays:


  • New Year's Day

  • Martin Luther King Jr. Day

  • President's Day

  • Memorial Day

  • 4th of July

  • Labor Day

  • Thanksgiving

  • Christmas


For packages shipping to Hawaii & Alaska, there are additional holidays in which packages do not ship from our distribution center including: Columbus Day, and Veteran’s Day.



*Exceptions may apply